Official Timeless Skin Care Products. Disclaimer: this site is not affiliated with Timeless Skin Care LLC
FAQs
Below comes some of our most frequently asked questions. If you can’t find your query here then please email us at: info@timelessha.eu
Delivery, Orders, Payment & Returns
faq delivery payment and returns
I live in a EU country, do I have to pay import tax on my order?
No, if you live within the EU you would not need to pay any import tax when you order from Timlessha.eu , as all orders are shipped from EU warehouse.
When will my order arrive?
We aim to process all orders placed before 12pm the same business day (Monday-Friday, excluding public holidays). Orders that are placed on weekends and holidays will be processed the following business day.
Europe Delivery
Delivery time: 2-7 business days*Rest of the World delivery
Delivery time: 5-10 working days**Delivery times shall be considered as indicative timeframe as there might be subject to delays with the courier especially during holiday seasons.
What shipping options do you offer?
FREE delivery is offered on all orders over €50 or £50 on Timelessha.eu.
Orders below €50 / £50 are charged at a flat rate of €5.99 or £4.99 per order
Timelessha.eu orders are sent by Royal Mail (passed to your national post) or by other courier companies such as DPD, TNT or DHL depending on destination and value, size and weight of the order.
How do I use a coupon code?
You can enter your coupon code in the cart page or at the final step of checkout. When a coupon code is accepted, the offer will be displayed on the discount line.
Only one code allowed per order.
Do you ship internationally?
Yes we do, at a flat rate of €5.99 or £5. We also offer Free Shipping for orders over €50 or £50. Transit time varies per country. Some restrictions may apply. For more information please contact us.
What are my payment options?
On Timelssha.eu we offer following secure payment methods:
Stripe: Credit/ Debit Card (Visa, MasterCard or American Express),
PayPal: Pay with your PayPal account or if you do not have a PayPal account you can pay by card through PayPal (Visa, MasterCard or American Express, Maestro and Visa Electron).
We accept payments in following currencies; EURO, GBP and USD
Can I cancel my order?
Once an order has been processed we will not be able to cancel it. We cannot stop an order once you have “Checked Out”. If you wish to cancel your order after it has already been processed, you will need to return the order. To return an order or item, please read the returns section and email info@timelessha.eu-
Can I return my products?
Yes you can. Returns are accepted within 14 days after receiving it. Products must be unused, in sealed packaging and in a re-sellable condition. Before returning any items you must contact us first by email (info@timelessha.eu) or through the Contact page to make sure you get the correct return instructions. Please be aware that the C+E Ferulic Serum is exempt from this return policy due to hygiene reason and short expiry of the product.
Skin & product questions
FAQ Skin and Product
Are Timeless Skin Care products Vegan-friendly?
The only animal by-product we carry is emu oil, which is made from the adipose tissue when the animal is processed for consumption. The emu oil is found only in our eye cream. Otherwise, all other products are vegan-friendly. We do not test our products on animals and to the best of our knowledge, our ingredients are not tested on animals either.What is the pH level of the Timeless Vitamin C+E Ferulic Acid Serum
Our pH level of our 20% Vitamin C + E Ferulic acid is 2.4 and it contains 1% Ferulic Acid and 1% Vitamin E.
In what order should I apply my serums?
We do not advise mixing them together before application, but rather applying one serum at a time, allowing one to fully dry before application of another.When using the 20% Vitamin C Serum, we advise always applying the 20% Vitamin C Serum first then using the other products after.Example of how to use:Morning–1. Cleanse skin2. Tone skin3. Apply 1 to 2 drops of our Matrixyl Synthe 6 using your fingertips in a circular motion apply all over face, neck, upper chest and back of your hands.4. Apply 1 to 2 drops of our Coenzyme Q10 Serum using your fingertips in a circular motion apply all over face, neck, upper chest and back of your hands.6. Apply Hydrating Eye Cream (allow to fully dry)6. Apply moisturizer and sunscreen.Evening–1. Cleanse skin2. Tone skin3. Apply 1 to 2 drops of our Vitamin C+E Ferulic Acid using your fingertips in a circular motion apply all over face, neck, upper chest and back of your hands.4. Apply 1 to 2 drops of our Coenzyme Q10 Serum using your fingertipsin a circular motion apply all over face, neck, upper chest and back of your hands. 5. Apply Hydrating Eye Cream (allow to fully dry)6. Apply moisturizer.Shelf life on Vitamin C serums
We do advise that you store our serums in a dark, cool environment that is maintained in a good temperature as they are heat and light sensitive products. When freshly manufactured the 20% Vitamin C + E Ferulic Acid serum is cloudy and thick in appearance with slight yellowing. As the serum begins to age it starts to clear up, then begins with hints of yellowing, which is normal due to the Ferulic Acid, not the vitamin C. The serum can change back to a cloudy state when refrigerated, this is normal. We can assure you that the serum is still safe to use. Expiration is approximately 3 months without refrigeration and 5 months with refrigeration from purchase date, opened or unopened. Refrigeration is recommended, as mentioned on the box, to extend the shelf life of the serum and slow down the process of oxidation. When oxidized the serum turns red/brown in color and at that point is no longer good to use.Do you test your products on animals?
We do not test our products on animals and never will.
What active ingredients do you use?
We use harmless ingredients and no chemicals in our products. For information about the ingredients we use please read here.
I found Timeless Skin Care products on other sites. Are they real?
Timelessha.eu is an official authorised distributor/partner of Timeless Skin Care products in Europe. Please be careful, as there are counterfeit products on the market. Please read here for more info about counterfeit product.
How do I get rid of my dark circles under my eyes?
We recommend you use our Dark Circle Eye Cream.
You can read more here on how you can get rid of your dark circles and puffy eye bags.
How do I control oily skin?
Please click here to read our blog post on how to control oily skin
We recommend you use products that are lightweight textures to avoid weighing your skin down – our lightweight Hyaluronic Acid and B5 Serum are perfect for this. Another lightweight moisturiser that’s perfect for oily skin is Squalane Oil.
What’s the difference between Matrixyl Synthe’6 and Matrixyl 3000™?
Please read here for information on the difference between MATRIXYL SYNTHE’6 AND MATRIXYL 3000™?
Retinols, BHA or AHA with Vitamin C serums
If using a retinol in the evening, stick to using Vitamin C in the AM.
Do not use a Retinol, AHA or BHA product together with our 20% Vitamin C Serum as it can cause your skin redness and irritation. So you could use the Vitamin C+E ferulic acid in the evening and not in the morning when you use your Retinol or the other way around. You can alternate use of the Vitamin C but not use them together as it can cause irritation to the skin.
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Sale
Hyaluronic Acid Serum 100% Pure (30 ML)
Pure lineAn incredibly powerful, yet non-greasy serum that quenches dry, parched skin.
Hyaluronic Acid has a sparkling reputation as a deeply nourishing skin hydrator, and for good reason. It penetrates deep into the skin, delivering a powerful surge of moisture to keep skin moisturised, luminous, and healthy. Skin Types: Normal, Oily, Dry, Combination, Sensitive Skin Conditions: Dehydration, Hypersensitivity, Redness€14.99€13.99€14.99€13.99 -
192 Micro Needle Dermaroller
AccessoriesIt’s an essential skincare tool for getting the most out of serums and naturally boosting collagen synthesis within the skin. Microneedling works by creating microscopic punctures in the skin that trigger the skin’s natural healing response, which increases collagen levels in the skin as it works to repair and rebuild skin. Skin Conditions: Anti-aging, Hyperpigmentation, Textured Skin Skin Types: Normal, Oily, Combination€13.99€13.99 -
Sale
Hydrating Hyaluronic Acid Eye Cream (15 ML)
CreamsIt’s the ultimate eye cream for banishing puffy eye bags and erasing pesky under eye wrinkles.
Formulated with a potent 4% dose of Matrixyl 3000™, our eye cream stops wrinkles in their tracks and prevents more from forming by boosting the body’s own natural collagen production. Increased collagen levels improve elasticity, firmness, and effectively combat signs of ageing such as crow’s feet and fine lines. Skin Types: Normal, Dry, Combination, Sensitive Skin Conditions: Anti-ageing, Dehydration€22.99€20.99€22.99€20.99 -
Sale
Matrixyl 3000 Serum (30 ML)
SerumsIt stops time in its tracks - literally.
A powerful anti-ageing peptide, Matrixyl 3000™ is formulated with the perfect concentration of 8% for maximum efficacy. It freezes and reverses the signs of ageing by encouraging the skin's own natural collagen synthesis, essential for supporting plump and youthful skin. Over time, collagen production naturally decreases, leading to common signs of ageing such as wrinkles and lack of bouncy, youthful glow. Best For: All Skin Types Targeted to Treat: Anti-Ageing, Dehydration€25.99€23.98€25.99€23.98 -
Sale
Squalane 100% Pure (30 ML)
Pure lineIt’s the oil that’s not an oil - super weightless yet incredibly moisturising, squalane is the perfect facial oil for every skin type.
Squalane is perfect for supplementing the natural decrease in our skin’s squalane production over time, providing an essential source of natural moisture. It melts right into skin, helping to calm overworked skin and balance perfect moisture levels, crucial for healthy, youthful skin now and in the future. Skin Types: Normal, Oily, Dry, Combination, Sensitive Skin Conditions: Dehydration, Hypersensitivity, Redness, Anti-aging€14.99€13.99€14.99€13.99