Delivery, Orders, Payment & Returns
faq delivery payment and returns
when will my order arrive?
We aim to process all orders placed before 12pm the same business day (Monday-Friday, excluding public holidays). Orders that are placed on weekends and holidays will be processed the following business day.
Delivery time: 2-7 business days*
Rest of the World delivery
Delivery time: 5-10 working days*
*Delivery times shall be considered as indicative timeframe as there might be subject to delays with the courier especially during holiday seasons.
what shipping options do you offer?
FREE delivery is offered on all orders over €50 or £50 on Timelessha.eu.
Orders below €50 / £50 are charged at a flat rate of €5.99 or £4.99 per order
Timelessha.eu orders are sent by Royal Mail (passed to your national post) or by other courier companies such as DPD, TNT or DHL depending on destination and value, size and weight of the order.
How do I use a coupon code?
You can enter your coupon code in the cart page or at the final step of checkout. When a coupon code is accepted, the offer will be displayed on the discount line.
Only one code allowed per order.
Do you ship internationally?
Yes we do, at a flat rate of €5.99 or £5. We also offer Free Shipping for orders over €50 or £50. Transit time varies per country. Some restrictions may apply. For more information please contact us.
what are my payment options?
On Timelssha.eu we offer following secure payment methods:
Stripe: Credit/ Debit Card (Visa, MasterCard or American Express),
PayPal: Pay with your PayPal account or if you do not have a PayPal account you can pay by card through PayPal (Visa, MasterCard or American Express, Maestro and Visa Electron).
We accept payments in following currencies; EURO, GBP and USD
Can I cancel my order?
You can cancel your order as long your order has not been processed and handled by the warehouse. If the order has already been processed then you need to receive the order first and then return it for refund. To cancel your order please email to firstname.lastname@example.org
can I return my products?
Yes you can. Returns are accepted within 14 days after receiving it. Products must be unused, in sealed packaging and in a re-sellable condition. Before returning any items you must contact us first by email (email@example.com) or through the Contact page to make sure you get the correct return instructions.
Skin & product questions
FAQ Skin and Product
Do you test your products on animals?
We do not test our products on animals and never will.
What active ingredients do you use?
We use harmless ingredients and no chemicals in our products. For information about the ingredients we use please read here.
I found Timeless Skin Care products on other sites. Are they real?
Timelessha.eu is an official authorised distributor/partner of Timeless Skin Care products in Europe. Please be careful, as there are counterfeit products on the market. Please read here for more info about counterfeit product.
How do I get rid of my dark circles under my eyes?
How do I control oily skin?
Please click here to read our blog post on how to control oily skin
We recommend you use products that are lightweight textures to avoid weighing your skin down – our lightweight Hyaluronic Acid and B5 Serum are perfect for this. Another lightweight moisturiser that’s perfect for oily skin is Squalane Oil.
WHAT’S THE DIFFERENCE BETWEEN MATRIXYL SYNTHE’6 AND MATRIXYL 3000™?
Please read here for information on the difference between MATRIXYL SYNTHE’6 AND MATRIXYL 3000™?